🔧FAQ
Setting up FireCut
I installed FireCut, but it's nowhere on my desktop
FireCut is a plugin for Adobe Premiere Pro 2022+ and so it requires this software in order to run.
If you'd like to use FireCut with other editing tools such as Final Cut Pro or DaVinci Resolve, please sign up to FireCut Desktop (it's currently free while in beta!)
I installed FireCut, but the Window > Extensions menu in Premiere Pro is greyed out
Try opening a project. The Window menu is only available if a project is open in Premiere Pro.
I installed FireCut, but nothing happens when I click on Window > Extensions > FireCut
Please try uninstalling and reinstalling the latest version of FireCut.
To uninstall, follow the instructions here including the "hard reinstall" step
To install the latest version, get it from the downloads page
I can't download the FireCut installer for Mac (.pkg)
There is a reported issue in downloading the .pkg installer file on Firefox which shows the code on the screen instead of downloading the file. Please try Chrome or another browser instead (you can use this link to avoid signing in: https://firecut.ai/downloads/)
I purchased a license key but it doesn't show up in my dashboard
If you went through a Stripe checkout page, but don't see a license key in your dashboard then it's usually one of 2 issues:
(1) The license keys table is missing: Your browser is blocking the license key from being displayed --> Try a different browser OR reduce the screen size to force your browser to show the mobile version of the page
(2) You get shown the pricing page again in your dashboard: Either your transaction didn't go through (more likely), or we had an issue processing the confirmation message from Stripe (technically possible, but very unlikely) --> Please ensure you entered the correct details on the Stripe checkout page, and saw a confirmation message that the details were accepted. If no luck, email [email protected]
Captions
How can I edit captions created with FireCut?
FireCut creates captions as PNG images. In order to edit any captions, simply select the clip(s) you want to edit, and then in FireCut click Add captions > Edit selected captions
This will load up the selected captions into the editing panel. If you want to load the full transcript, just click Load full transcript
You are now free to make any changes in this panel. To update the captions, click Add styled captions to sequence. This will add the updated captions in a new track to ensure your original captions are not over-written or affected in any way.
My caption clips have diagonal stripes / are not rendering
This occasionally happens if you re-open a project that contains FireCut styled captions, and is usually caused by Premiere not opening the caption image files correctly.
The fix is simple (see 2 min video)
Right-click one of the caption clips that has those diagonal stripes > Reveal in Project
This will show the clip in the Project panel, and also open the Bin this clip sits inside. Now, in the Project panel, select ALL the caption clips in the opened Bin with Ctrl+A or Cmd+A (no need to do them one-by-one!) and then Right-click > Modify > Interpret footage...
Then click OK without making any changes
This forces Premiere Pro to re-ingest the clips and open them correctly.
How can I share my Styled caption presets with others?
Your caption presets are stored in this file:
Windows:
%APPDATA%\FireCut\caption_presets_custom.json(or full version:C:\Users\<your username>\AppData\Roaming\FireCut\caption_presets_custom.json)Mac:
~/Library/Application Support/FireCut/caption_presets_custom.json(or full version:/Users/<your username>/Library/Application Support/FireCut/caption_presets_custom.json)
To share them between users/devices, just copy this file across to the new user, making a backup of the existing file if required.
Will I lose my Styled caption presets if I change my license key?
No, your caption presets are saved to your device. They will be available even if you change your license key.
However, this means you will lose access to them if you change devices. To copy these presets to your new device, see the other FAQ above: "How can I share my Styled caption presets with others?"
Other
How do I change my subscription (e.g. change from Starter to Pro, cancel, etc.)?
Go to your dashboard and click on the Manage button shown next to your license key.
I cannot see some features (such as Captions) in the FireCut panel
Check which plan you have (e.g. Starter, Pro) from your dashboard (https://firecut.ai/accounts/dashboard/). The available features depend on which plan you have. You can see the details of features for each plan on the Pricing page on our website (https://firecut.ai/pricing/all/)
Where do I share feedback, feature requests, issues, etc.?
There are multiple ways to do this so there's no excuse not to share :)
Message in our Discord server (link in your dashboard)
Email [email protected]
Use the "Share feedback" button inside the FireCut panel (in Premiere Pro)
I would like to share it with my audience. Can I partner with you?
Yes! You can join our affiliate program through this link https://firecut.ai/pages/affiliate/apply
I would like to share it with friends / family. Can I get a referral code?
You can use a referral code for sharing with other people. You will get an email when you become eligible for this program (typically after your first payment has been made), and you will be able to click the "Refer a friend" button in your dashboard
How can I stay up to date on new and upcoming features?
The best way is to read our newsletter. You should get this if you are signed up for a plan, please do check your spam folder if you can't find an email (we typically email weekly).
Whenever I run a FireCut feature, it takes a long time to export/encode my audio for analysis
The first step for almost every FireCut feature is to export the audio from your sequence. The speed of this process depends on your source audio file format (mainly: is it compressed or uncompressed?), and the number of non-empty audio tracks being mixed together.
The easiest way to speed up this process for sequences that have compressed source audio is to use the "Render and Replace" function in Premiere Pro to uncompress (or "extract") the audio once.
Here's a video showing the process: [Link to video]
Steps:
Unlink your audio/video clips
Select your audio clips → right-click → Render and replace
When the progress bar completes, the audio clips in your sequence will be replaced by "extracted" uncompressed WAV versions which are much faster for Premiere Pro to work with. This means your timeline will be faster, and your exports will be faster.
Note: This will only help for source audio formats that are compressed (e.g. MP3, AAC). It's sometimes unclear if an audio is compressed or not just by looking at the file extension so I also show at the start of the video how to check if this is the case by using Media file properties.
I'm getting the error `ERROR: Error reaching the server for license key validation. Please ensure you are connected to the internet."
This indicates a network issue on your side (e.g. your firewall, ISP, VPN, etc.).
Some suggestions for fixing this:
Check your firewall settings to explicitly allow Premiere Pro, or disable the firewall altogether for a few minutes
Try a different Wi-Fi network / your phone's hotspot
If you are on a work computer / a computer where some websites might be disabled, try a different computer or network
Restart your device
Fully uninstall and reinstall FireCut with the instructions here: https://learn.firecut.ai/overview/installing-firecut
I cannot open dropdowns to change settings like language or font
This is a known bug in Premiere Pro 2025 on MacOS. It occurs only when the plugin panel's height is too small.
Some workarounds:
Increase the panel's height. Above a certain point, the dropdown should work normally
Click on the dropdown to "focus" it. Once focused, you can type in your desired language/font or use keyboard up/down arrow keys to find it
How is my "usage" calculated in the dashboard?
FireCut has a monthly usage limit for certain features, marked with an asterisk (*) on our pricing page (https://firecut.ai/pricing/). The usage refers to the duration of audio/video that is processed, i.e. creating captions for a 1 hour timeline will use 1 hour from this usage.
How many devices can I use with a FireCut license?
Each FireCut license key is individual, and is linked to one device at a time. If you would like to switch between multiple devices you are using for yourself, you can do so by going to your dashboard -> clicking "Unlink" -> then entering the same license key on your new device. However, as licenses are individual please do not share your license key with others as this is against our terms.
I am a student. Can I get a discount?
Sure - follow the instructions here: https://firecut.ai/students
Where are your terms of service?
You can find our terms of service here: https://firecut.ai/terms/
Is storyblocks included in my subscription?
Yes. It is included in your FireCut subscription. You can refer to our EULA which has the rules for Storyblocks content https://dl.firecut.ai/FireCut_Dist/EULA.pdf
I need to change details on my invoice. How can I do that?
We are fully self-service which means you have full control over your plans and account details. You can manage everything from your dashboard. https://firecut.ai/accounts/dashboard/ -> Manage -> Update payment details, and add any information here that you would like to add to your invoice
Contact support
If you still have questions, you can always reach out to us at [email protected]
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