🔧FAQ
Last updated
Last updated
FireCut is a plugin for Adobe Premiere Pro 2022+ and so it requires this software in order to run.
If you'd like to use FireCut with other editing tools such as Final Cut Pro or DaVinci Resolve, please sign up to FireCut Desktop (it's currently free while in beta!)
Try opening a project. The Window menu is only available if a project is open in Premiere Pro.
Please try uninstalling and reinstalling the latest version of FireCut.
To uninstall, follow the instructions here including the "hard reinstall" step
To install the latest version, get it from the downloads page
There is a reported issue in downloading the .pkg installer file on Firefox which shows the code on the screen instead of downloading the file. Please try Chrome or another browser instead (you can use this link to avoid signing in: https://firecut.ai/downloads/)
If you went through a Stripe checkout page, but don't see a license key in your dashboard then it's usually one of 2 issues:
(1) The license keys table is missing: Your browser is blocking the license key from being displayed --> Try a different browser OR reduce the screen size to force your browser to show the mobile version of the page
(2) You get shown the pricing page again in your dashboard: Either your transaction didn't go through (more likely), or we had an issue processing the confirmation message from Stripe (technically possible, but very unlikely) --> Please ensure you entered the correct details on the Stripe checkout page, and saw a confirmation message that the details were accepted. If no luck, email support@firecut.ai
FireCut creates captions as PNG images. In order to edit any captions, simply select the clip(s) you want to edit, and then in FireCut click Add captions > Edit selected captions
This will load up the selected captions into the editing panel. If you want to load the full transcript, just click Load full transcript
You are now free to make any changes in this panel. To update the captions, click Add styled captions to sequence. This will add the updated captions in a new track to ensure your original captions are not over-written or affected in any way.
This occasionally happens if you re-open a project that contains FireCut styled captions, and is usually caused by Premiere not opening the caption image files correctly.
The fix is simple (see 2 min video)
This forces Premiere Pro to re-ingest the clips and open them correctly.
Your caption presets are stored in this file:
Windows: %APPDATA%\FireCut\caption_presets_custom.json (or full version: C:\Users\<your username>\AppData\Roaming\FireCut\caption_presets_custom.json)
Mac: ~/Library/Application Support/FireCut/caption_presets_custom.json (or full version: /Users/<your username>/Library/Application Support/FireCut/caption_presets_custom.json)
To share them between users/devices, just copy this file across to the new user, making a backup of the existing file if required.
Go to your dashboard and click on the Manage button shown next to your license key.
There are multiple ways to do this so there's no excuse not to share :)
Message in our Discord server (link in your dashboard)
Email support@firecut.ai
Use the "Share feedback" button inside the FireCut panel (in Premiere Pro)
Yes! Email support@firecut.ai
You can use a referral code for sharing with other people. You will get an email when you become eligible for this program (typically after your first payment has been made), and you will be able to click the "Refer a friend" button in your dashboard
The best way is to read our newsletter. You should get this if you are signed up for a plan, please do check your spam folder if you can't find an email (we typically email weekly).
This indicates a network issue on your side (e.g. your firewall, ISP, VPN, etc.).
Some suggestions for fixing this:
Check your firewall settings to explicitly allow Premiere Pro, or disable the firewall altogether for a few minutes
Try a different Wi-Fi network / your phone's hotspot
If you are on a work computer / a computer where some websites might be disabled, try a different computer or network
Restart your device
Fully uninstall and reinstall FireCut with the instructions here: https://learn.firecut.ai/overview/installing-firecut
This is a known bug in Premiere Pro 2025 on MacOS. It occurs only when the plugin panel's height is too small.
Some workarounds:
Increase the panel's height. Above a certain point, the dropdown should work normally
Click on the dropdown to "focus" it. Once focused, you can type in your desired language/font or use keyboard up/down arrow keys to find it
FireCut has a monthly usage limit for certain features, marked with an asterisk (*) on our pricing page (https://firecut.ai/pricing/). The usage refers to the duration of audio/video that is processed, i.e. creating captions for a 1 hour timeline will use 1 hour from this usage.
Each FireCut license key is individual, and is linked to one device at a time. If you would like to switch between multiple devices you are using for yourself, you can do so by going to your dashboard -> clicking "Unlink" -> then entering the same license key on your new device. However, as licenses are individual please do not share your license key with others as this is against our terms.
If you still have questions, you can always reach out to us at support@firecut.ai
Right-click one of the caption clips that has those diagonal stripes > Reveal in Project
This will show the clip in the Project panel, and also open the Bin this clip sits inside. Now, in the Project panel, select ALL the caption clips in the opened Bin with Ctrl+A or Cmd+A (no need to do them one-by-one!) and then Right-click > Modify > Interpret footage...
Then click OK without making any changes
