# Troubleshooting

## Setup issues and how to fix them

<details>

<summary>I installed FireCut but I don't know how to open it</summary>

First, let's make sure you have completed the installation:

* **Mac:** You opened the .dmg file and copied FireCut from the .dmg to your Applications folder
* **Win:** You ran the .exe installer and it successfully finished installing FireCut

### Main way of opening FireCut

The main way to open FireCut is to go to DaVinci Resolve -> Workspace -> Scripts -> FireCut

<div align="left"><figure><img src="/files/cjqRRCUPampDgkEI1YUu" alt="" width="533"><figcaption></figcaption></figure></div>

This will open the FireCut window.&#x20;

### If that didn't work: alternative method of opening FireCut

If the main method did not work for you, you can also open FireCut by just running the app directly

* **Mac:** Open your Applications folder and open "FireCut for DaVinci Resolve"
* **Win:** When you run the installer, it will automatically open FireCut for you. If you want to open it later, you have 3 options:
  * Open "FireCut for DaVinci Resolve" from your Desktop (this shortcut was made during installation)
  * Open this file: `C:\Users\<your username>\AppData\Local\FireCut-DaVinci\FireCut for DaVinci Resolve.exe`&#x20;
  * Just run the installer again

This will open the FireCut window.

If you still don't have any luck in opening the FireCut window, please let us know in our Discord or by emailing <support@firecut.ai>

### **After FireCut opens**

This is where you can review the EULA and then you will see this Settings screen for entering your license key:

<div align="left"><figure><img src="/files/yqz0WNK6zoL0L7zBjs2O" alt="" width="375"><figcaption></figcaption></figure></div>

You can find your license key in your dashboard (<https://firecut.ai/accounts/dashboard/>), just copy and paste it into this menu and click on "Verify"

</details>

<details>

<summary>FireCut missing from Workspace -> Scripts</summary>

<div align="left"><figure><img src="/files/whwQOX5NnbTj0POC5eRb" alt=""><figcaption></figcaption></figure></div>

### Why this can happen

* FireCut is not properly installed
* You just need a restart of your computer

### How to fix it

* First, check if FireCut is installed by going to these folders to check if the file **FireCut.lua** exists:
  * Mac: `~/Library/Application Support/Blackmagic Design/DaVinci Resolve/Fusion/Scripts/Utility`
    * *You can go to this path by opening Finder, then pressing `Cmd + Shift + G` to open Go to Folder... (or find this command from the Go menu at the top), then copy/pasting the path and pressing Enter.*\
      ![](/files/BCinMgI6CmopfsMH2q9E)
  * Win: `%AppData%\Blackmagic Design\DaVinci Resolve\Support\Fusion\Scripts\Utility`
    * *You can go here by opening File Explorer, then copy/pasting the path into the path bar*\ <img src="/files/LpMRL889nYWtV1KGqXW4" alt="" data-size="original">
* If you cannot find **FireCut.lua** in any of these locations, then run the FireCut installer again and open FireCut for DaVinci Resolve. This app will copy the **FireCut.lua** file to the correct location on startup. Then check these paths again.
* If you still do not see FireCut in your Scripts after a restart, please get in touch with us in our FireCut for DaVinci Resolve Discord (link in your email) or by emailing <support@firecut.ai>

</details>

<details>

<summary>FireCut stuck at "Not connected to DaVinci Resolve"</summary>

<div align="left"><figure><img src="/files/xGC1dN0aducQQPuwJDRG" alt="" width="375"><figcaption></figcaption></figure></div>

### Why this can happen

* You successfully opened the **FireCut for DaVinci Resolve** app, but have not yet run the FireCut script from DaVinci Resolve. This step is ESSENTIAL as otherwise the FireCut app cannot connect to your DaVinci project and timeline

### How to fix it

* Simply open DaVinci Resolve, then go to **Workspace -> Scripts -> FireCut**. This should establish a connection to the **FireCut for DaVinci Resolve** app
* In the future, you should also be able to launch FireCut simply by doing this same process from DaVinci Resolve. It is not necessary to have the **FireCut for DaVinci Resolve** app open beforehand

</details>

<details>

<summary>I updated FireCut to a new version and now it doesn't work</summary>

We're developing FireCut at a rapid pace, typically with multiple releases a week! This means occasionally some features may work differently than they previously did or break altogether.&#x20;

If this happens, it's super easy to revert to a previous version that worked for you. Just get it from here: <https://firecut.ai/downloads/old/davinci/>

</details>

## Other issues

If you face any other issues with setup that are not listed here, please message us in our FireCut for DaVinci Resolve Discord (link in your email) or email <support@firecut.ai>


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